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Applies to:

All versions of Cryptshare for Office 365 & Outlook 

Symptoms:

Shared mailboxes in Outlook cannot not be opened be opened if public mailboxes are configured.
Users may see the following exception:


Solution:

Delete any existing public folder mailboxes in the Exchange admin center:


The public folder is not displayed in outlook by default, in order to see it, click the three dot symbol:







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