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Checks the runtime of the Cryptshare API function.

The runtime check is performed before the lay time check!

An escalation takes place if a file cannot be uploaded from Cryptshare for Notes to the Cryptshare Server within the time interval specified in the field "Escalate after".


LabelComment
Escalated to

Select who should be notified in case of problems:

  • Administrator
  • Sender
  • Administrator and Sender
  • do not escalate
Escalate after

If this time period (in minutes) is exceeded, a notification will be sent.

Note that the notification is sent by a scheduled agent. The agent is time-triggered and escalates all messages for which the "escalate after" interval is exceeded. For example, if the agent's maximum run time specified in the Server document is 60 minutes, CS4N is set up to escalate messages if they exceed 45 minutes of runtime and the start-up interval for the monitoring agent is 10 minutes, then the alert may be sent after 55 minutes at the latest.
Administrator E-Mail AddressThe e-mail address of the administrator who will be notified in case of problems.
Add link to documentIf active a document link will be added to the escalation message that takes you directly to the message causing the escalation.
Notification languageSelect the language to be used for the escalation message. The languages available for selection are depending on the settings you have made on the "Rules" tab.
SubjectThe subject of the alert. To make it easier for the recipient to understand what the notifications refer to, the placeholder {original e-mail subject} can be used here.
E-Mail Text

The text can be customised using formatting and placeholders.

Available placeholders:

  • {date created} = Date and time of message creation
  • {phone number sender} = Sender’s telephone number
  • {start time Cryptshare agent} = Start time of the Cryptshare Transfer Agent
  • {agent runtime escalation period} = Escalation time in minutes in case of time-out.
  • {original e-mail subject} = Subject of the message to be transferred.
  • {original e-mail distribution list} = List of recipients of the original email (without Blindcopyto)
  • {original e-mail sendto distribution list} = Sendto list of the original email
  • {original e-mail copyto distribution list} = Copyto list of the original email
  • {original e-mail blindcopyto distribution list} = Blindcopyto list of the original email

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