|All Cryptshare Appliances|
In case files are removed from transfers, or warnings concerning ClamAV are shown in the Cryptshare logs, please follow the steps below.
Please check if your Appliance meets the following requirements:
Several users report that after the file upload has finished, the following message is shown:
This behaviour may be caused by an unresponsive ClamAV daemon which fails to process incoming files.
Follow these steps:
ClamAV is not running and cannot be started anymore. The following warning is shown: Can't connect to clamd through /var/run/clamav/clamd-socket: No such file or directory
This occurs if the ClamAV virus definitions were not updated successfully during an automatic update.
Follow these steps to repair the definitions:
The clamd service cannot be started
This occurs if the clamd service runs into a timeout
Follow these steps to increase the timeout to 900 seconds:
Insert the line TimeoutSec=900 in the File /usr/lib/systemd/system/clamd.service beneath the [Service] tag:
WinSCP can also be used to edit the file: (https://winscp.net/eng/download.php)