Applies to:

Cryptshare Server 4.3.0, 4.4.0

Symptom:

Although the OS upgrade has been installed correctly, a notification email about failed OS update is sent regularly


Cause:

The post-update process has not completely finished


Solution:

  1. log in as root on the appliance
  2. check the OS and Kernel versions by running the following commands:
    uname -a
    cat /etc/os-release

    uname -a
    Linux cryptshare 4.12.14-lp151.28.25-default #1 SMP Wed Oct 30 08:39:59 UTC 2019 (54d7657) x86_64 x86_64 x86_64 GNU/Linux
    
    cat /etc/os-release
    NAME="openSUSE Leap"
    VERSION="15.1"
    ID="opensuse-leap"
    ID_LIKE="suse opensuse"
    VERSION_ID="15.1"
    PRETTY_NAME="openSUSE Leap 15.1"
    ANSI_COLOR="0;32"
    CPE_NAME="cpe:/o:opensuse:leap:15.1"
    BUG_REPORT_URL="https://bugs.opensuse.org"
    HOME_URL="https://www.opensuse.org/"


  3. if the kernel version x.x.x-lp151.x.x-default and openSUSE version 15.1 are installed, run the following command in order to finish the post-update

    rm /opt/cryptshare-3/CS_EXECUTION_SERVICE_INDEX
    wget -O - https://update.cryptshare.com/cryptshare/scripts/addRepo-15.1.sh | sh

    Please note! If the kernel version x.x.x-lp150.x.x-default and openSUSE version 15.0 are installed, run the following command in order to finish the post-updat

    rm /opt/cryptshare-3/CS_EXECUTION_SERVICE_INDEX
    wget -O - https://update.cryptshare.com/cryptshare/scripts/addRepo-15.0.sh | sh