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Applies to:

All versions of Cryptshare for Notes

Symptom:

The error message "Access denied" appears when trying to perform a transfer


Solution:

Check if the following points set up correctly:

  • The transfer directory does not exist or the access rights (read/write) to that directory have not been set correctly.
  • The user that the agent has been signed with does not have the required rights.
  • The Cryptshare*.jar file is not existent in the directory <domino server>\jvm\lib\ext.
  • You are using Domino 8.5 without having the latest Fixpack installed. In version 8.5.x the Fixpack is required due to a bug in the Domino VM in version 8.5.