Skip to end of metadata
Go to start of metadata

Affected to:

All versions of Cryptshare for Office 365 and Outlook

Symptom:

After a user is successfully logging in to Windows, an error message related to the file com.befine_solutions.createsendtocontextentryexe may appear. This error message is only known to appear on terminal server environments.

Cause:

This error message appears because the user has insufficient permissions to...

  • Create a "Send to" context entry for Cryptshare
  • Create an event log entry due to the previous step failing

Solution:

Remove the file from being run on every startup. The attached registry file removes the necessary registry entry and the error message should no longer appear.

Remove_CS_HKLM_RUN_Registry_Entry.reg