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Virtual appliance

A virtual appliance can be created at any time using the VM Build Service within the Support section of our web site. The appliance will be sent to you via Cryptshare.

Scope of delivery of the VM Build Service

The following files are shipped to you by the VM Build Service

  • The virtual appliance (.VMDK file)
  • The configuration file for the virtual appliance (.OVF file)
  • The required passwords (.TXT file)
  • The information about required product manuals (.TXT file)

Supported host versions

Cryptshare virtual appliances will be deliverred in the version 4 of the virtual machine. This version is compatible with VMware ESX Server Version 3.0 and higher. If you use a newer ESX version, please upgrade the virtual hardware version as follows:

Additionaly set the Guest OS settings to the newest version of SUSE Linux Enterprise 64bit provided by your vSphere

ESXi Server 4.x and higher

  • Open your vSphere Client
  • Right click to a cluster
  • Select Deploy OVF Template …

  • Click Browse and navigate to the storage location of your virtual appliance
  • Open the configuration file (.OVF) and the virtual disk (.VMDK)
  • Follow the instructions on the screen

Installation without ovf configuration file

If the configuration file (.OVF) is not available or the import is not working, a new virtual machine can be set up alternatively. Use the received .VMDK file as the virtual disk for the new machine when setting up the new virtual machine. It is recommended to use SUSE Linux Enterprise Server 12 (64bit) or higher as guest operating system. For all further options the default option selected by the wizard can be used.

Extend available disk space for Cryptshare transfers

By default the available disk space for uploads is limited to approx. 15-16GB. Therefore it is recommended to add an additional virtual disk with the preferred size to the appliance.

To configure the additional virtual disk as upload directory, proceed as follows on the Linux console:

  • Log in as root on the console
  • Change into the folder /opt/csappliance using the command cd /opt/csappliance
  • Run the script using the command ./

The script will attach the new disk to the system and configure it as new upload directory. Rebooting the appliance is not required.

titleSetting the Temporary Upload Directory

Please note that it might be necessary to also modify the setting for the temporary upload directory (the patch is /var/opt/cryptshare-3/tmp).

For detailed instructions please refer to System Startup Settings - Temporary Folder.

Hardware Appliance

The hardware appliance is delivered pre-installed. The installation consists of the operating system, the virus scanner and the Cryptshare Server. The network settings are configured according to the information provided by you during the order process.

Please connect the appliance with the network and plug in the power supply.

Self-Installed Systems


Please note that the installers are only designed to perform a first-time installation of a Cryptshare Server, not to perform updates. If you want to update an existing Cryptshare Server, please use the update routine from the Administration Interface.


Run cryptshare-<version>-setup.exe and follow the instructions of the installer.

Cryptshare as Windows Service

The Windows installer sets up and starts the Windows System Service CryptshareService on your computer. By default the start-up setting for this service is automatically. You can change this setting at any time in the Windows Services Settings.


Run the RPM Installer cryptshare-<version>.rpm as root user. The installer does not require any dependencies. 
The installer creates a user named csuser as well as the group csgroup during the installation process.

Cryptshare as Linux Daemon

Cryptshare is set up and started as Linux Daemon by the RPM installer. The Daemon runs within the context of the user csuser and the group csgroup.

Other Linux Distributions

  1. Create the user csuser (without home folder) and group csgroup on your Linux server

    Code Block
    useradd -M csuser
    groupadd csgroup
    usermod -a -G csgroup csuser
  2. Log into the customer portal on

  3. Download the latest available available cryptshare-<version>.tar.gz package from

  4. Copy the downloaded package to your Linux server, e.g. to folder /root

  5. Unpack the package

    Code Block
    tar xvfz cryptshare-<version>.tar.gz
  6. Move the folder cryptshare-<version> to the folder /opt and rename it to cryptshare

    Code Block
    mv cryptshare-<version> /opt/cryptshare
  7. Change the owner of the copied folder to csuser:csgroup

    Code Block
    chown -R csuser:csgroup /opt/cryptshare
  8. Change the permissions for java

    Code Block
    chmod 755 /opt/cryptshare/jre/bin/java
  9. Copy the attached script cryptshare to /etc/init.d on your Linux server and change the permissions for it

    Code Block
    chmod 755 /etc/init.d/cryptshare

    View file

  10. Copy the attached script cryptshare.service to manage the Cryptshare service to the folder /etc/systemd/system

    View file

  11. Enable the Cryptshare service for autostart

    Code Block
    systemctl enable cryptshare
  12. Start the Cryptshare service

    Code Block
    systemctl start cryptshare

    Please use the following syntax, to start, stop or check the status of the Cryptshare service

    Code Block
    systemctl <start|stop|status> cryptshare

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