Skip to end of metadata
Go to start of metadata

Affected to:

Cryptshare for Office 365 & Outlook up to version 2.6.2

Symptom:

When starting Outlook and using the Cryptshare for Office 365 & Outlook Add-in, one or more shared mailboxes are not recognized by the add-in. This can be seen when opening the Cryptshare for Outlook settings: not all shared mailboxes are visible.

Cause:

According to Microsoft, the Outlook profile is corrupt. When inspecting the trace files one of following error code appear multiple times:

0x8004010F: Outlook data file cannot be accessed.

0x8004010F: The operation failed. An object could not be found.

For more information you can take a look to the Microsoft KB article: https://support.microsoft.com/en-au/help/2659085/error-0x8004010f-when-you-try-to-send-or-receive-email-in-outlook-2010

Solution:

You need to create a new Outlook profile.

Follow the resolution as described in the Microsoft support article: https://support.office.com/en-us/article/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d