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Affected to:

All versions of Cryptshare for Office 365 and Outlook

Symptom:

When switching to a certain Outlook folder while the Add-in is enabled, Outlook may crash due to an unknown view setting.


Cause:

This is caused by a view setting which the Add-in doesn't support. The specific setting is unknown as yet (which is reflected in the suggested workaround).


Workaround:

As the specific setting that causes the issue is unknown as yet, we recommend resetting the view altogether.

  1. Disable the Add-in in order to be able to switch to the folder
  2. Reset its view via View > Reset View