Applies to:
Symptom:
E-mail notifications should have a logo in the upper left corner. However the logo is not shown within the Email client.
Cause:
There are two reasons why the logo may not be shown:
- The e-mail client blocks contents from external sources.
- The URL to the logo is not using an https connection or the Cryptshare Server Certificate is a private one
Solution:
Most e-mail clients do not show external contents by default, but instead ask the user whether he wants to see those contents temporarily or permanently.
In order to see the logo, one of the available options for showing the content has to be selected.
Most e-mail clients do not show external contents by default, but can be configured to automatically download external contents from certain sources or generally.
Reason | Solution |
---|---|
The setting for the Cryptshare Base-URL begins with http instead of https | Change the setting for the Base-URL so it is setup using https. |
The server is using a private SSL certificate which has not been imported to the clients local certificate store |
|
Due to the internal infrastructure (internal DNS, Cryptshare server behind a proxy or firewall which provide a public SSL certificate for external) it may not be possible to resolve the Base-URL of the Cryptshare Server | Please check your security settings |