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Applies to:

All versions of Cryptshare for Notes

Situation:

Error code 5000 in Cryptshare for Notes application


Cause:

This error code occurs, if the Domino Server and the Cryptshare Server cannot establish a connection.


Solution:

Check Firewall, Proxy, DMZ and DNS settings:

  • In most cases the Domino and the Cryptshare Server cannot connect because of network restrictions or misconfiguration

To check if all necessary ports are open please see connectivity for Cryptshare for Notes

Follow the steps one by one

To ensure that the SSL/TLS connection is not responsible for the error, it is recommended to temporarily disable SSL/TLS on Cryptshare server and Domino server.

  • Make sure Basic authentication for proxy server is deactivated

 Basic authentication deactivated

The Domino update to the Domino server version V9.0.1 FP8 HF 238 has made a change to the net.properties file of the Domino Java environment.
The Basic authentication procedure for proxy servers has been disabled in this property file.

To use CS4N again, the last line of this file must be commented out. (With the character: #)
The file net.properties can be found in the directory: <Domino program directory>\jvm\lib

IMPORTANT: After changing the net.properties file, the domino server must be restarted for this change to take effect.